Enterprise Customer Operations Infrastructure
Know which customers need attention before they become problems.
Your customer information is scattered across email, WhatsApp, CRM, support systems, invoices and internal records. Resolve brings it together, uses AI to understand what is happening, and tells your team what needs attention, and what to do next.
Search customersAdaeze OkaforHead of Customer Support
Customer operations
2,418 customers monitored across 5 connected sources
Critical
17
At risk
43
Needs attention
182
Healthy
2,176
Needs attention today
View all
- Critical
XYZ Logistics
Renewal in 9 days, claim unresolved
- At risk
ABC Manufacturing
Claim open 19 days, 2 complaints
- Needs attention
Acme Ltd
Invoice overdue, negative tone
Works with what you already use
Nothing to migrate. Resolve reads from the tools your teams work in today.
Microsoft 365
Outlook
Zoho Mail- Customer records
Zoho CRM- Support tickets
Zoho Desk- Anything else
- CSV upload
- API
The problem
Your customers are telling you something. Are you hearing it?
The information exists. The problem is that it is fragmented.
- Email
From Chidi Eze, ABC Manufacturing
Re: Claim #3821, third follow-up
We have now written three times about this claim and nobody has given us a date…
A complaint is buried in an email thread.
- WhatsAppNo wahala sir, we’ll have it sorted by Friday.4:12 PM ✓✓
A commitment was made over WhatsApp.
- Claims systemClaim #3821Motor fleetPending, 21 days
A claim has been unresolved for three weeks.
- AccountsINV-2041₦4,200,000Overdue 12 days
An invoice is overdue.
- ContractsNov24Group policy renewalIn 41 days
A renewal is approaching.
- Not written down“I think they’re talking to another insurer.”Tunde, after Tuesday’s call
An account manager knows something is wrong, but nobody else does.
Resolve creates a live operational view of your customer relationships across the systems and channels your business already uses.
What Resolve does
One operational picture of every customer.
Connect your customer data
Bring together customer information from email, WhatsApp, CRM, support tickets, claims, invoices, payments, CSVs and APIs. Resolve creates a unified customer record from fragmented information.
- Email from Microsoft 365, Outlook and Zoho Mail
- Records, tickets and invoices by connection, spreadsheet or API
- Matched on the IDs you already use, with anything uncertain held for review
Connected sources
Last synced 4 min ago
- Outlook1,284 emails, last 90 daysConnected
- Zoho CRM2,418 accountsConnected
- ClaimsCSV, 6,102 rowsConnected
- InvoicesCSV, 3,980 rowsConnected
Matched to one customer
ABC Manufacturing
@abcmanufacturing.comPolicy PL-20417CRM 004812
1 email from an unrecognised sender is waiting for someone to review, not guessed.
Understand what is happening
Resolve continuously analyses customer information to identify complaints, requests, commitments, sentiment, unresolved issues, escalations, payment problems and renewal signals. Structured data and unstructured conversations become one operational picture.
- Facts your systems can confirm, like open claims and overdue invoices
- What customers say and promise, read from their messages
- Signals read from tone marked as lower confidence, never presented as fact
What changed in the last 30 days
- Unresolved issueClaims · 19 days ago
Claim #3821 opened, still pending
- Payment problemAccounts · 12 days ago
INV-2041, ₦4.2M, now overdue
- ComplaintEmail · 6 days ago
Third follow-up on claim #3821
- SentimentLower confidenceEmail · 2 days ago
Tone negative across recent messages
Tell your team what needs attention
Instead of asking your team to search through thousands of customer records, Resolve surfaces the accounts that require intervention.
- Ranked by how serious it is, most critical first
- Every flag shows why, with the evidence behind it
- Sent to the account manager who owns the customer
ABC Manufacturing
Corporate policyholder · Owner: Ngozi Eze
Why?
- 3 open claims
- Claim unresolved for 19 days
- 2 complaints in the last 14 days
- Negative sentiment in recent communications
- Renewal in 41 days
What should happen?
- 1Escalate the outstanding claim
- 2Assign the account to a senior relationship manager
- 3Respond to the customer
- 4Schedule a renewal intervention
Why Resolve
Built for the reality of modern African enterprises
Customer operations do not happen in one system. They happen across email threads, WhatsApp conversations, CRMs, support desks, spreadsheets, payment systems, invoices and phone calls. Resolve is built for that reality.
Messy data in. Operational intelligence out.
From fragmented data to customer action
Connect
Bring customer information from the systems and channels you already use.
Understand
AI identifies complaints, commitments, issues, sentiment, payment problems and renewal signals.
Prioritise
Resolve identifies which customers require attention and explains why.
Act
Your team receives recommended actions and can assign, escalate and follow up.
Industries
One infrastructure. Different industries.
Resolve provides the same underlying customer-operations infrastructure while adapting to the workflows of your industry.
Insurance
Connect claims, complaints, communications, policies and customer history.
Identify accounts at risk and know what needs to happen before the relationship deteriorates.
Resolve connects
- Claims
- Complaints
- Communications
- Policies
- Customer history
Harbour Point Logistics
Corporate policyholder, 4 policies
Why?
- 2 claims open for over 3 weeks
- Complaint copied to their MD
- Group policy renews in 30 days
Next step: Escalate both claims to a senior adjuster
How to get started
We start with a conversation, not a demo.
Every business handles customers differently. Before we show you anything, we want to understand how your customer operations actually work, where things slip through, and what a good outcome looks like for you.
- 1
Step 1
A 30-minute discovery call
We learn about your customers, your systems, and where important signals get lost. There is no pitch and no slideshow.
- 2
Step 2
Choose how you want to start
FreeExplore the Resolve Sandbox
3 days. No data required.
Up to three members of your team get hands-on access to a live Resolve environment loaded with realistic sample customer data for your industry. See how Resolve surfaces at-risk accounts, explains why, and recommends what to do next.
- No integrations
- No data sharing
- No IT involvement
Best for teams who want to experience the product before sharing anything.
PaidRun a 30-day Pilot on your own data
Your systems. Your customers.
We connect Resolve to your real customer data and prove it works in your environment.
Before day one
We agree a specific, measurable success threshold with your team, so there is no debate about results later.
Week 1, Connect
Resolve is connected to your customer records, communications and claims or support data, and builds a unified view of each customer.
Weeks 2 and 3, Understand
Resolve analyses your data and flags at-risk accounts. Your team validates the findings against what they already know.
Week 4, Results
You see which accounts need attention, why, and what your team should do next, measured against the threshold we agreed.
Best for teams ready to see Resolve work on real customers. If you continue with Resolve, your pilot fee is credited toward your subscription.
- 3
Step 3
Decide
If Resolve delivers, we scope a full deployment around your customer volume, channels and systems. Every deployment is scoped individually, so we discuss it with you directly.
Trust
Your data stays yours
Isolated
Each company's data lives in its own isolated environment, never mixed with anyone else's.
Permissioned
Resolve connects through permissioned channels only. We never scrape accounts or inboxes.
Limited
Access is limited to what you explicitly connect.
Resolve is built and operated by Makkan Innovation as part of our growing products portfolio.
Explore our other products- Projects Delivered
- 13+
- In-House Products Built
- 3
- Years Operating
- 3
FAQ
Common questions
Do I need to share my data to try Resolve?
No. The sandbox needs none of your data. You only connect your data if you choose the paid pilot.
How much of my team's time will this take?
The discovery call is 30 minutes. The sandbox needs a few hours of exploration from up to three people. The pilot needs an initial data handover and a validation session in weeks 2 and 3.
Does Resolve replace our CRM or helpdesk?
No. Resolve sits across the systems you already use. Your CRM, helpdesk and accounting tools stay exactly as they are.
Which systems does Resolve work with?
Microsoft 365 and Outlook, Zoho Mail, Zoho CRM, Zoho Desk, and structured data through CSV or API. If your systems are unusual, we will tell you honestly on the discovery call what is possible.
Who is Resolve for?
Enterprises with valuable customer relationships spread across many systems and channels, starting with insurance, healthcare and HMOs, distribution and logistics, and B2B fintech.
Book a discovery call
Your customer data already exists. Resolve helps you make sense of it.
Know which customers need attention. Understand why. Know what your team should do next.
Tell us a little about your business and we will arrange a 30-minute conversation.
- We get back to you within one business day to find a time.
- The call is 30 minutes. There is no pitch and no slideshow.
- Afterwards, you choose: the free sandbox or a paid pilot on your own data.